Resetting bt tv box. com/setuptvboxpro Remove the power cable; Wait for 10 seconds, then plug back in; Press and hold the button on the right-hand side of the TV Box; While holding the button in, press and hold the power button at the same time, until the EE logo appears Dec 4, 2023 · Hi, @Steviea77 welcome back to the community and thanks for posting, I'm sorry you're having problems with your BT TV box. The ‘TV’ and ‘PVR’ buttons flash red three times Nov 24, 2022 · Power cut earlier today now only 1 blue light on the box and you view starts loading and then light goes red and it starts again. 4 days ago · BT TV Box Pro factory reset now won't pair with BT by AlpineJ0e on ‎08-09-2024 17h12 Latest posted on ‎08-09-2024 23h11 by Manatarms84. You can fix the problem by rebooting your TV box. Jan 18, 2023 · When I use the guide via my BT handset I have missing freeview channels but when I switch off the box and use the guide on my TV handset all the freeview channels are there. Your payment PIN can be used to. So I unplugged, waited a while, then tried again. We did a factory reset, now the "Start Set Up" screen will not respond to the remote. Jul 12, 2022 · Hi @crunch. When you see this, press the {standby/power button}. Thanks. 7. Finally, maintenance resetting mode will fix the issue. However, if your problem isn’t one of the ones listed above, it is recommended to do a hard reset on your BT TV Box. That’s it, your remote is reset. Mar 6, 2024 · Press and hold the reset button on the right-hand side of the box; Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet; Within three seconds press and hold the power button on the front of the box and hold both buttons That’s it, your remote is reset. My question is on the old BT remote there was an OFF button for the TV Jan 22, 2022 · Hi, @design4p I'm sorry to see you're having problems with your BT TV box, have you tried a reset of the box? If you click on the link there are instructions explaining how to perform a reset using the buttons on the box. BT TV is now EE TV. Energy Saver. You can read more about the BT TV Box Pro from this Community post, BT TV Box Pro with Wi-Fi . The BT TV Box Pro also comes with Dolby Atmos and future-ready 4K HDR. So you can enjoy all the latest sport action from BT Sport Ultimate in perfect clarity and with our best sound quality yet. And you may have to do this anyway if your box has frozen. Post back and let me know how you get on. 3 Watts. Please note that much like a Factory Reset, a Maintenance Mode 3 will delete your recordings. Nov 28, 2022 · How do I reset my BT TV box? | BT Help. I reset the box and got the same amount of channels. . I'd recommend trying a factory reset ensuring to choose the option to keep your recordings by following the steps on this link. My BT TV Box model: Humax DTRT4000. There is simply no way the box retains the recordings on ther Dec 26, 2021 · @Jonford1988wrote:. Mar 2, 2024 · How To Fix BT YouView Box Stuck On Loading Screen. Mar 2, 2024 · Here’s a detailed guide to help you troubleshoot and fix your BT TV box internet connection. Nov 30, 2020 · BT TV Box Factory Reset Instructions (Keep Recordings) Switch the box off and then back on again. A red light should appear on the front panel. So for example today when it started up at just before 3pm it didn't set the time so it seems to start at 00:00 on some prior da Apr 11, 2024 · Re: Bt box keeps resetting Hi @Jonathan_Middleton thanks for posting. Sep 16, 2022 · Solved: Hi all, First time on here, my BT TV box won’t record in the planner when I press record, but it will record when I’m watching a program. If your EE TV box is slow or freezes, here are some simple steps you can follow to fix the problem. Some also have streaming apps installed, or install-able , which require an internet connection which I have, and possibly subscriptions to streaming services like Amazon video, Netflix, etc. We can see the box was factory reset to use the aerial instead of broadband for Freeview connection on Sunday, can I check whether the Hungarian highlights were recorded from Channel 4 or one of the Sky F1 channels that come from the broadband connection? Aug 10, 2023 · Hi, All of the function of my BT remote control are not working, just mute, volume, TV on/off. How to reset your BT TV box. If you aren’t, take the lid off, and give the disc a little light percussive maintenance. 0. Sep 7, 2023 · I have a problem with my BT TV Pro box - it has SMART standy mode enabled and occasionally when it comes out of standby it seems to fail to get the current date and time. Your BT TV Box relies on a stable Reset your EE TV box through buttons on the box. The new channels should now appear; In some locations your EE TV box can receive aerial signals from more than one transmitter. any ideas? cheers MKC101 Oct 6, 2023 · Hi @quaos1 welcome to the community and thanks for posting. Thanks for your post and welcome back! Sorry to see you've been having problems. Neil If your box is unable to perform a Factory Reset, please try a Maintenance Mode 4 reset first as this will keep your recordings however if this does not resolve the problem, we do suggest you try a Maintenance Mode 3 instead. I have switched off my BT set top box but this hasn't helped. When the box booted up, I was presented with the "Set box up now" page and the "GO" button highlighted. After resetting your remote, you'll need to connect it again with your TV. If you’re having trouble with your EE TV remote, follow our simple steps to quickly fix the problem. I have followed all the other stuff on resetting Choose TV Channels, then Retune Channels. which is free. How do I reset my EE TV box? Find out how to perform a factory reset on your EE TV box. Plug the other end into one of the yellow ports in the back of your broadband hub. 1 What your TV Box lights mean Jan 15, 2023 · Found my BT Youview box in maintenance mode this morning (model DTRT4000) listing a number of options to select. BT Mini Connectors user guide Declaration of Conformity for BT Mini Connector Sep 3, 2021 · hi there, the BT Pro Box seems to have no reset button or off/on switch, how do you do both things? Also my remote is paired up to tv, so volume is fine (although it need to be on 40 not 20 to be loud enough compared to old box). Jul 21, 2024 · Hello @MrsDD89 and thanks for the reply. Try restarting your box. Sep 5, 2023 · I have had a BT Box Pro for about 6 months, which has worked pretty faultlessly. It keeps saying internet connection issue but I still have Wi-Fi through the house. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option faile Aug 15, 2022 · That’s double the storage of our previous box. 154. Follow these steps if you need to reset your remote: Press the Home and 9 buttons at the same time. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. 204 (8c71d2), Manufacturer Software 32. Neil Turn the power on using the switch found on the back of your box. There isn't an option to retune anywhere and I tried both wired and WiFi connection. Press OK to open guide'. Broadband Network Issues. Despite selecting a reset option, and to keep recordings once the box finishes setup I have lost everything recordings wise. Mar 6, 2024 · Press and hold the reset button on the right-hand side of the box; Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet; Within three seconds press and hold the power button on the front of the box and hold both buttons need to get your BT TV Box up and running. Nov 2, 2023 · A box in this state has had it; if you are a BT TV subscriber, BT will replace it on request. The EE TV Box Pro remote pairs with your EE TV Box Pro over Bluetooth. To do this, switch off your TV box, unplug it from the wall, wait for 30 seconds and then plug it back in and turn it on. The only solution I have found to resolving the issue is to unplug the ethernet cable from the router (Smart Hub 2) Feb 5, 2022 · Approximately three times in as many weeks I have turned on my 4K recordable box to find it is maintenance mode. See how to set up your EE TV remote with your TV . In standby with no network connection. If you need support with your TV box from BT, follow these helpful guides to troubleshoot the issue. You'll still get all the same entertainment and sport you know and love. Apr 11, 2024 · Hi - latest update and a request: We've been investigating this issue with some affected customers, and the TV Box Pro has had both a wired (Ethernet) connection to the Smart Hub 2 WAN Port (often coloured red) as well as an active Wi-Fi connection - this appears to be causing a "reboot loop" problem since the last firmware update (0. Might unstick it, get it going again, might not. Rebooting router has no effect only rebooting Probox works. It is set up to receive TV channels over the internet. I've had a problem with this box, when on, not responding at times going back quite some time - it powers up ok and plays whichever channel it's tuned to but doesn't respond to the remote or the buttons on the box itself. You can reset your EE TV box in two ways; through the buttons on the box, or using the TV menus. I chose to stream channels rather than use an ariel but my old bt Pro box got those channels fine. 46 Watts. Have you tried a factory reset of the box, ensuring to choose the option to keep your recordings? In standby with network connection. The inference seems to be that you can reset the box without losing recordings if you use the first of the two possible methods but you will lose your recordings if you use the second method. Simply choose your box from the options below to get started. See the full list of adaptors that can be used with EE TV. Why BT TV Box Not Connecting To Internet. FAQ's May 11, 2024 · re the standard (non-4k) recordable BT box. To switch to Energy Saver mode: Go to Settings; In 'Box Management', select Power & Standby; Change 'Standby mode' to Energy saver; You won't be able to switch to Energy Saver mode if you've got mobile devices connected to your EE TV box. Press and hold the {down arrow button} on top of your box for five seconds until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen. If you change or recontract your EE TV package to an Entertainment or Big Entertainment package, and you currently have one incompatible TV box, we will send you a compatible TV box for free. Here are some common issues that could cause this problem: 1. If more than one TV region is detected, you'll need to pick the one you'd prefer. Switch it off at the mains and wait 10 seconds before switching it back on. Jan 14, 2024 · Is this a box supplied by BT on loan as part of a BT TV or EE TV package? If so reporting the fault to BT seems the obvious root to getting a replacement. 82) for the TV Box Pro. If resetting your remote does not work, you will need to use your TV remote and EE TV remote separately. Attempted Option Factory Reset , keep recordings (recommended) and this resulted in returning back to the option list. 7. 8. Payment PIN help. Buy TNT Sports Box Office or Sky Sport Box Office events on EE TV; Authorise purchases from EE Player Mar 21, 2024 · Hi, Wondered if somebody can help. Try power cycling YouView box, check HDMI connections, and try factory reset the YouView box. . Yesterday I was unable to change the volume or switch hdmi channel and the problem is still happening today. Mar 16, 2023 · I (painfully) managed to get a new box sent out and it initially worked; however, the new box has started doing it! I’ve tried all the usual tricks, swapped the Wi-Fi channels, rescanned, plus tried moving it closer to the router; I’ve also tried setting it up on its own plug socket but nothing has worked. Netflix Standard with adverts will only work with the compatible TV boxes as listed above (EE TV Box Pro and EE TV Box Mini). Always Ready. The best way to reset your TV box is through buttons on the box itself. The main ones that are missing are the plus 1 channels for ITV, Channel 4, Channel 5, E4 etc. Welcome to BT TV Getting started Let’s set up your TV Box and remote. If you've got a recordable TV box, you won't be able to schedule recordings remotely with your mobile devices. My understanding is that a Freeview box has an aerial input for terrestrial TV. Not sure whether it's a fault with the box Fix a problem with EE TV. If yours does not pair, you can reset your remote by holding down the Home and 9 buttons until the light on your remote flashes. No amount of unplugging/replugging the power cable, or holding Home+9 or Home+7 works. A white power light should appear on the front panel; Touch the power button on the front of the box once (far left hand side of the front panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt We recommend you then use this socket to plug in any extension leads, or your EE TV box itself. , one poster said he resolved the problem by doing a factory reset (without losing his recordings) but when I try that option it warns that all recordings WILL be lost. Step 1: Restart or Power Cycle the YouView Box. Aug 20, 2022 · Looking at posts about BTTV not allowing access to subscription services, like Netflix, etc. Smart Standby (default 1am-5am) Reset your EE TV box through buttons on the box. Any Press and hold the TV and RED coloured button (not the record button) at the same time for five seconds. The home screen shows 'Guide Preview unavailable. There's help for TV box, remote control, channel or picture, the EE TV app and recording or sound problems. These may carry different versions of local TV, for example, BBC or ITV local news. If I press Apr 1, 2023 · Blue - Your BT TV box is powered on, and this should indicate the broadband connection is healthy and working properly. This will give you the best chance of keeping your recordings, scheduled recordings, and personal settings. (After waiting 39 mins on hold) I sp Pairing your EE TV Box Pro remote with your TV The EE TV Box Pro remote should connect to most TVs automatically. I’ve changed the batteries. It doesn't have the ability to record live TV; It's smaller than the EE TV Box Pro; The Pause and Rewind live TV time is shorter on the TV box; There's no SCART input (HDMI input only) There's no aerial-out port; You can see a full comparison of the different TV boxes from BT here > Help with the TV box My TV box gets hot/warm > EE TV user guides >. I then selected Internet / USB recovery, keep recordings and this re BT Mini Connectors set up video:https://youtu. Hold down the buttons until the LED around the BT icon flashes purple three times. The original issue with "dual connected" boxes was fixed in an earlier build but if you get any further problems please do post back here so we can take a look at it. I've tried to reset my remote by pressing power, AD and Sub together but that does not work at all. Sep 8, 2024 · Hi all, My parents have just moved, and wanted to change their connection from aerial to Internet for better reception. The TV and PVR buttons will then flash red three times. Jul 5, 2022 · Hi, im hoping someone can help me please. Component Software ver 3. You could try and reboot the box instead: First, turn the tv box off. Using BT TV You’ll be able to watch box-sets in no time, with your on demand players and up to 600 hours of recording space. You can buy Mini Connectors from the EE Store > From time to time BT may introduce alternative Powerlines. Parental controls and PINs More about parental controls and payment PIN. 2 Replies Plug one end of the ethernet cable into the yellow ethernet port in the back of the TV box. I've changed batteries, rebooted the box several times, reset the remote & tried to reconnect remote using the LG code (only getting to step 5 each time - it would turn off TV but not back on) Am o There are two kinds of PIN for EE TV. I'd recommend first trying the option to keep your recordings. My bt pro tv box remote isn’t working I have tried resetting the box and resetting the remote using the home button and number 9 I’ve also tried taking the batteries out for a bit when I reset the box the remote works for 2 seconds then doesn’t work when I press any button the ring around the bt button lights up as it should I just can’t figure out why it’s not If the light on your remote does flash but your remote still isn’t working, this means the issue is probably with your TV box and not the remote itself. Follow the instructions below to reset your box. The TV button can be found at the top of the remote control. Post back and let me know if this works. 0 Keeps losing connection to the internet. There can be several reasons why a BT TV Box might not be connecting to the internet. Resetting your BT box will restore it to its original factory settings and resolve any issues you may be experiencing. Other issues. It's happened in a couple of diffe Nov 6, 2022 · I then decided to do a factory reset on the tv box but when it reloaded and I was trying to set up again the box kept freezing at the TV Channels Mode page where you select whether you want to run over the router or by aerial. If you have a problem setting up or using your EE TV box, try some of these top help articles below: Setting up EE TV > How do I control my TV with my EE TV remote control? > Channel problems on EE TV > My EE TV box has stopped working or keeps freezing > EE TV equipment problems > How do I use the TV guide and record programmes? > Oct 30, 2022 · Hi I switched my box on at the wall today and initially my TV message told me no solignal was beingnreceived. I'm sorry to see you're having problems with your BT TV box. This will let you watch subscription channels like TNT Sport or use catch-up services. Resetting the box to factory settings will remove saved recordings and return the box to how it was when you received it. Resetting your tv box may result in your recordings on your box being deleted and you’ll probably be logged out of BT apps. Feb 15, 2024 · Thank you. Jan 31, 2024 · I’ve had my bt box for about 4 months now and have been using the bt remote to control the tv (change volume, select hdmi channel, switch on/off). be/QCQhzuvHbDcBT TV box pro set up:bt. Is there any reason for this? Aug 29, 2023 · Had new Bt pro box installed recently and set to IP mode however I have to reset it every other day. If it is not a BT TV package supplied box and was acquired privately do you have any warranty from the supplier ? Which box model is it ? Also when you say it goes through a factory reset Reset your EE TV box through buttons on the box. The lig Jul 15, 2023 · My BT remote has suddenly stopped recording & controlling volume though other functions are all fine. However this evening I have a problem where there are no live TV channels. Mar 21, 2024 · Received a new tv box Pro today set it up but its missing channels like bbc 1 and 2 itv 1 and channel4 . Checked the sett Feb 28, 2022 · If this is not the case, perform a hard reset on the BT Box.